Overview
Our refund and returns policy Stock products can be returned within two weeks of purchase, while pre-orders can be returned within five days of purchase. The return fee must be paid by the buyer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping Returns
To return your product to Our address :
PS External Doors
11 York Close
Biggleswade
SG188AG
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at contact@psexternaldoors.co.uk for questions related to refunds and returns.